Shipping Info & Returns Policy

Shipping Times Information

Your order will ship within 2-3 business days from the HiHelloRachel headquarters in Vancouver, BC.

Unless otherwise stated, Rachel ships with Canada Post lettermail, and typical shipping times are as follows:
• Within Canada: 1-2 Weeks
• To the USA: 2-3 Weeks
• Worldwide: Up to 10 Weeks

Standard shipping doesn’t include a tracking number or a guaranteed delivery date. If you need your order by a specific date, please contact Rachel for expedited shipping options, prior to placing your order.

Help: my order hasn't arrived yet!

First – Don’t panic!

Second – Please double check the address you used when placing your order. Is it correct? If so, continue to next step.  If not, please send Rachel a message.

Third – Look at the date you placed your order. All orders are shipped via Canada Post Lettermail, which is known as “snail mail” for a reason.

Typical shipping times are 1-2 weeks within Canada, 2-3 weeks to the USA, and up to 10 weeks Worldwide. 

  • If your order was placed less than the length of time stated above, there’s no need to worry, your order is still making its way to you. 
  • If your order was placed outside of the estimated travel window, please send Rachel a message.
Help: My order is wrong!

Oh gosh, did Gimlet mess up your order?  His paws are so fluffy, it’s really not his fault!!

We’ll see if Gizmo is available to cover for him, and in the meantime, send Rachel a message and she’ll sort it out the snafu for you ASAP!

Help: Something else is wrong with my order!

Oh no! Please send Rachel a message that includes your full name and order number, details about the issue, and any other relevant information.

Info about Refunds & Returns

Gizmo is so confident that you’re going to love your order, that ALL SALES ARE FINAL unless items are incorrect or defective in some way.  That said, if something is wrong or you’re just plain unhappy with anything, please don’t hesitate to send Rachel a message – she’s the one who remembers to check the emails and would love to help find a resolution!